Averra - Wireless TENS + Heat Therapy Device
Experience soothing, on-demand relief with Averra - The Soothe Society’s premium TENS + Heat Therapy Device. Crafted for unparalleled comfort and scientifically designed to alleviate menstrual discomfort. Combining the power of Transcutaneous Electrical Nerve Stimulation (TENS) with therapeutic heat, this wireless wearable device delivers targeted, fast-acting relief exactly where you need it, whether you're on the go or relaxing at home.
Averra is ideal for women seeking a natural, non-invasive way to manage period pain. Built for women seeking a reliable solution for menstrual relief, this device is designed to blend seamlessly into your lifestyle, providing discreet, effective comfort when you need it most.
The Soothe Society's Averra provides more than just pain relief—it's a luxurious, soothing experience designed to harmonize with the natural rhythms of your body, empowering you to feel your best at any stage of your cycle.
Effective Date: May 2024
1. SHIPPING METHODS AND TIMES
At The Soothe Society, we are committed to ensuring that your order is delivered to you in a timely and efficient manner. We offer the following shipping methods:
- Standard Shipping: Orders shipped using this method will typically arrive within 5-7 business days after processing.
- Express Shipping: Orders shipped using this method will typically arrive within 2-3 business days after processing.
Please note that processing times may vary depending on the availability of the product and other factors. You will receive a confirmation email with tracking information once your order has been shipped.
2. SHIPPING COSTS
Shipping costs are calculated based on the shipping method you select and the destination of your order. During the checkout process, you will be provided with the exact shipping cost for your order.
3. ORDER PROCESSING TIME
Orders are typically processed within 1 business day from the date of purchase. Please allow additional time for processing during peak seasons or promotional events.
4. TRACKING YOUR ORDER
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package. You can track your order by visiting the provided tracking link.
5. SHIPPING RESTRICTIONS
- Please ensure that you provide accurate shipping information during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.
- Shipping may be delayed or unavailable to certain remote areas. In such cases, we will contact you to discuss alternative shipping options.
6. LOST OR DAMAGED SHIPMENTS
In the rare event that your order is lost or damaged during transit, please contact our customer support team at support@thesoothesociety.com.au within 7 days of receiving your tracking information. We will work with our shipping partners to resolve the issue and ensure a satisfactory resolution.
7. RETURNS AND REFUNDS
Please refer to our Refund Policy for information on returns and refunds related to your order.
8. CONTACT US
If you have any questions or concerns about our shipping policy or your specific order, please do not hesitate to contact our customer support team at support@thesoothesociety.com.au.
9. CHANGES TO THIS SHIPPING POLICY
The Soothe Society reserves the right to make changes to this shipping policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.
By placing an order with The Soothe Society, you agree to the terms and conditions outlined in this shipping policy.
Effective Date: June 2024
1. RETURNS AND EXCHANGES
At The Soothe Society, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer returns and exchanges under the following conditions:
2. ELIGIBILITY FOR RETURNS AND EXCHANGES
- You may request a return or exchange within 45 days of receiving your order.
- To be eligible for a return or exchange, the item(s) must be in the same condition as when you received them, and in their original packaging.
3. HOW TO REQUEST A RETURN OR EXCHANGE
To initiate a return or exchange, please follow these steps:
a. Go to our Contact Us page.
b. Fill out our contact form with your name, email address and message.
c. Include your order number in the message to help us locate your order, along with why you are requesting a return or exchange.
d. Once your request is approved, you will receive further instructions on how to return the item(s).
If you need any assistance, feel free to contact our support team at support@thesoothesociety.com.au.
4. RETURN SHIPPING
- Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective item.
- We recommend using a trackable shipping method to ensure the safe return of your item(s).
- If a return is approved, we will provide you with a return shipping address.
5. REFUNDS
- Refunds will be issued in the original form of payment used for the purchase.
- Once we receive and inspect the returned item(s), we will process your refund within 3-5 business days.
- Shipping charges (if applicable) are non-refundable, except in cases where the return is due to a mistake on our part or a defective item.
6. EXCHANGES
- If you are requesting an exchange, we will ship the replacement item(s) to you after receiving and inspecting the returned item(s).
- If the requested exchange item is not available, we will issue a refund for the original purchase price.
7. DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact our customer support team at support@thesoothesociety.com.au within 14 days of receiving your order. We will work to resolve the issue promptly by offering a replacement or a refund.
8. CHANGES TO THIS RETURN POLICY
The Soothe Society reserves the right to make changes to this return policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.
By placing an order with The Soothe Society, you agree to the terms and conditions outlined in this return policy.
Revolutionary Comfort, Designed for Women
Meet the Wireless TENS + Heat Therapy Device
Combining TENS technology with customizable heat settings, our device is your go-to solution for fast, targeted menstrual pain relief. Portable, ergonomic, and easy to use, it’s comfort redefined.
The Soothe Society Advantage
See the difference: Superior Comfort & Relief
Switch to smarter, all-natural comfort today.
Find Your Answers Here
Frequently Asked Questions
TENS (Transcutaneous Electrical Nerve Stimulation) uses gentle electrical pulses delivered through the skin. It stimulates the nerves to block pain signals, while also stimulating endorphin release, providing natural pain relief.
Yes, the device is lightweight and wireless, designed for extended, comfortable wear.
Depending on the setting used, the battery will last anywhere from 1 - 20 hours on a single charge. Generally we find our customers will get between 5-15 hours off a single charge, dependant on their usage and needs. Here's a breakdown:
-Using only TENS on the lowest setting (level 1), the battery will last approximately 20 hours.
-Using only TENS on the highest setting (level 20), the battery will last approximately 10 hours.
-Using TENS and Heating together on the highest settings (level 20 and 3rd heating level), the battery will last approximately 1 hour.
Good news is, the device only takes 2 hours to fully recharge!
Yes – absolutely. Your safety is our highest priority. The Averra device has successfully met all the rigorous requirements for TGA (Therapeutic Goods Administration) approval here in Australia, meaning it has been independently assessed to meet strict safety, quality, and performance standards.
Every device is made from high-quality, skin-friendly materials and designed with multiple built-in safety features, so you can enjoy soothing relief with complete peace of mind. When used as directed, Averra is a safe and effective way to help manage period pain.
Yes, you can wear the device during light activities such as walking or gentle stretching. However, it is not designed for moisture exposure, so we recommend avoiding use during swimming or high-intensity exercise that causes sweating.
No, the device operates completely silently, allowing you to go about your day with discreet, uninterrupted relief. It’s perfect for use in all environments such as at work, at home, or while out with friends.
Yes! The Soothe Society is proudly Australian-owned. We're committed to providing women with natural, effective pain relief designed with care and quality in mind.