The sensation feels like a light pulsing or tapping.

It shouldn’t feel sharp or painful. You can adjust the intensity to a level that feels comfortable for you. Many women describe it as unusual at first — then surprisingly soothing once they settle into it.

Start low. Breathe. Increase gradually.

You’re in control the whole time.

Yes, the device is lightweight and wireless, designed for extended, comfortable wear.

You can reapply as needed throughout your cycle, as long as your skin feels comfortable and intact.

Always follow the usage instructions provided with your device.

Depending on the setting used, the battery will last anywhere from 1 - 20 hours on a single charge. Generally we find our customers will get between 5-15 hours off a single charge, dependant on their usage and needs. Here's a breakdown:

-Using only TENS on the lowest setting (level 1), the battery will last approximately 20 hours.

-Using only TENS on the highest setting (level 20), the battery will last approximately 10 hours.

-Using TENS and Heating together on the highest settings (level 20 and 3rd heating level), the battery will last approximately 1 hour.

Good news is, the device only takes 2 hours to fully recharge!

Yes – absolutely. Your safety is our highest priority. The Averra device uses technology that has been widely used for decades in physiotherapy and clinical settings. It has successfully met all the rigorous requirements for TGA (Therapeutic Goods Administration) approval here in Australia, meaning it has been independently assessed to meet strict safety, quality, and performance standards.

Every device is made from high-quality, skin-friendly materials and designed with multiple built-in safety features, so you can enjoy soothing relief with complete peace of mind. When used as directed, Averra is a safe and effective way to help manage period pain.

That said, every body is different. If you have a medical condition or are unsure whether it’s right for you, we always recommend speaking with your GP or healthcare provider first.

Your comfort should always feel safe.

Yes, you can wear the device during light activities such as walking or gentle stretching. However, it is not designed for moisture exposure, so we recommend avoiding use during swimming or high-intensity exercise that causes sweating.

No, the device operates completely silently, allowing you to go about your day with discreet, uninterrupted relief. It’s perfect for use in all environments such as at work, at home, or while out with friends.

Yes! The Soothe Society is proudly Australian-owned. We're committed to providing women with natural, effective pain relief designed with care and quality in mind.

Absolutely! The device features CycleSync Modes to adapt to your body’s needs, ensuring safe and effective relief.

Averra is generally well tolerated.

Some women may experience mild skin redness where the pads sit. This usually fades shortly after use. Rotating pad placement slightly and ensuring clean, dry skin can help minimise this.

If you notice irritation, discomfort, or anything that feels unusual, discontinue use and seek medical advice.

Your safety matters. Because Averra uses TENS technology, there are certain situations where it isn’t suitable.

Do not use Averra if you:

• Have a pacemaker, defibrillator, or implanted electronic device
• Are pregnant (do not use over the abdomen, pelvis, or lower back)
• Have active cancer in the area of use
• Have broken, irritated, or infected skin where pads would sit
• Have been advised to avoid electrical stimulation devices

Do not place the device:

• On the front of the neck
• Over the eyes
• Across the head
• Directly over the heart

Speak with your healthcare provider before use if you:

• Have epilepsy or a seizure disorder
• Have reduced sensation or numbness in the area
• Have dementia or difficulty communicating discomfort
• Have active bleeding, DVT, or recently radiated tissue
• Have undiagnosed abdominal or pelvic pain
• Have a diagnosed reproductive condition such as endometriosis, adenomyosis, or PCOS
  

If your pain is new, worsening, or severe, please seek medical advice. Persistent period pain deserves proper assessment.